
Financial services: The tussle for compliance and contingent talent
Australia’s financial services industry, including banks, superannuation and insurance organisations, has been undergoing a major transformation in recent years. Although usually at the forefront of innovation, there is greater emphasis on digitalisation of internal processes as well as those associated with the customer experience. This combined with heightened attention on compliance has made it evident that the financial services industry, operating in an evolving global marketplace, needs to continue the relentless pursuit to advance their workforce strategies.